Refund & Returns Policy

30-Day Return Window

We offer a 30-day return period from the date you receive your Golden Goose sneakers. This gives you plenty of time to try on your shoes and ensure they're the perfect fit.

Return Conditions

To be eligible for a return, your Golden Goose sneakers must meet the following conditions:

• Unworn condition: Shoes must be in new, unworn condition with no signs of wear
• Original packaging: All items must be returned in their original box and packaging
• All accessories included: Any dust bags, extra laces, or other accessories must be included
• Tags attached: All original tags and labels must still be attached
• No odors or stains: Items must be free from any odors, stains, or damage

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized sneakers
• Items damaged by misuse or normal wear
• Items without original packaging or tags
• Final sale or clearance items (when clearly marked)

How to Initiate a Return

Starting your return is simple and straightforward:

Step 1: Contact Our Customer Service

Email us at [email protected] with your order number and reason for return. Our team will respond within 24 hours with return instructions.

Step 2: Prepare Your Package

Carefully pack your items in the original packaging. Include all accessories and ensure tags are still attached.

Step 3: Ship Your Return

Use the prepaid return label we provide (for US customers) or follow the international return instructions sent to you.

Refund Process

Once we receive and inspect your returned items:

• Inspection: We'll inspect your return within 2-3 business days
• Approval: If approved, your refund will be processed immediately
• Refund timeline: Refunds typically appear in your account within 5-10 business days
• Original payment method: Refunds are issued to the original payment method used for purchase

Partial Refunds

In some cases, we may issue partial refunds for:

• Items showing signs of wear or use
• Items missing original packaging or accessories
• Items returned after the 30-day window (at our discretion)

Exchanges

We currently process exchanges as returns and new orders:

1. Return your original item following our return process
2. Place a new order for your desired size or style
3. Once we receive your return, we'll process your refund

This ensures you get your new pair as quickly as possible, especially for popular sizes that might sell out.

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately: Email photos of the damage to [email protected]
• Priority processing: Defective items receive priority handling
• Replacement or refund: We'll send a replacement or full refund, your choice
• Free return shipping: We cover all return shipping costs for defective items

We stand behind the quality of our Golden Goose sneakers and will make any defective item right immediately.

International Returns

For our international customers:

• Return window: Same 30-day return period applies
• Return shipping: Customer responsible for return shipping costs
• Customs and duties: Any customs fees or import duties are non-refundable
• Return address: We'll provide a local return address when possible to reduce shipping costs

We recommend using a trackable shipping method for international returns to ensure safe delivery.